Shipping Policy

Last updated: October 1, 2026

IgniteLuxx currently targets and accepts orders for the United States market. Prices are displayed in U.S. dollars.

Order Processing

Unless a different timeframe is clearly stated on a product page or at checkout, we generally aim to prepare in-stock orders for shipment within 1–2 business days after payment is accepted. Orders placed on weekends or holidays begin processing on the next business day.

Delivery Estimates

Estimated transit or delivery dates shown on a product page, at checkout, in an order confirmation, or by a carrier are estimates rather than guaranteed appointment times unless expressly stated otherwise. Delivery timing may be affected by destination, inventory location, carrier capacity, weather, address issues, and other circumstances.

We only advertise shipping timeframes when we have a reasonable basis for the estimate. If we become aware of a material delay, we will communicate with the customer and provide options consistent with applicable law, which may include accepting the revised timeframe or canceling the affected order for a refund.

Fulfillment Partners

IgniteLuxx uses authorized third-party warehouses, suppliers, and fulfillment partners. An item may therefore ship directly from a fulfillment location rather than from our French business address. IgniteLuxx remains the seller and your customer-service contact.

Carriers and Tracking

Orders may be delivered by FedEx, UPS, USPS, or another qualified carrier depending on the product, fulfillment location, and destination. When tracking is available, it will be sent after the shipment is created. Large products such as e-bikes may use different handling or delivery procedures from small accessories.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address and contact information. Contact us immediately if an address needs correction. We cannot guarantee that an address can be changed after fulfillment begins.

Split Shipments

Orders containing multiple products may ship separately and arrive at different times. Separate tracking numbers may be provided.

Delivery Problems

If a shipment arrives visibly damaged, photograph the carton and product before discarding packaging and contact contact@igniteluxx.com. If tracking shows delivered but the package cannot be found, check the delivery location, household members, and carrier information, then contact us so we can assist with an investigation.

Taxes

Applicable sales tax, if required, is calculated or collected according to the checkout configuration and applicable law.