Privacy Policy

Last updated: October 1, 2026

IgniteLuxx is operated by ALJANDCO / John Akwala Lokongo, 14 Rue des Tanneurs, 44220 Couëron, France. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit igniteluxx.com, place an order, contact us, or use our services.

Information We Collect

Depending on how you interact with us, we may collect your name, email address, phone number, billing and shipping addresses, order and transaction information, customer-service communications, device and browser information, IP address, usage information, marketing preferences, and other information you choose to submit. Payment data is processed by our payment providers and ecommerce platform as necessary to complete transactions.

How We Use Information

We use personal information to operate the store, process payments and orders, arrange fulfillment and delivery, provide customer support, manage returns and warranty matters, detect fraud and security issues, improve our services, comply with legal obligations, and send marketing communications where permitted.

Service Providers and Fulfillment Partners

We may disclose information to Shopify, payment processors, shipping carriers, warehouses, authorized fulfillment partners, analytics providers, advertising and marketing partners, customer-support providers, professional advisers, and other vendors that help us operate our business. Some products may be fulfilled directly by third-party warehouses or fulfillment partners.

Shopify

Our store is powered by Shopify. Information submitted through the store may be processed by Shopify and its service providers in accordance with Shopify's applicable privacy terms.

Cookies, Analytics and Advertising

We and our providers may use cookies, pixels, local storage, and similar technologies for essential site functions, analytics, personalization, fraud prevention, and advertising. Depending on your state and the technologies enabled on the store, applicable law may give you the right to opt out of certain targeted advertising, sale, or sharing of personal information. Where available, use our Your Privacy Choices page. We honor Global Privacy Control signals where required by applicable law.

Your Privacy Rights

Depending on where you live and subject to legal exceptions, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to opt out of certain sale, sharing, targeted advertising, or marketing communications. We may need to verify your identity before completing a request, and we will not discriminate against you for exercising rights provided by applicable law.

Retention and Security

We retain personal information for as long as reasonably necessary for order administration, support, tax and accounting obligations, fraud prevention, dispute resolution, and legal compliance. We use reasonable safeguards, but no method of transmission or storage is completely secure.

International Processing

IgniteLuxx is operated from France and uses service providers that may process information in the United States, Canada, the European Economic Area, and other countries. Where required, we use appropriate legal mechanisms for international transfers.

Children

The store is not directed to children and we do not knowingly collect personal information from children in violation of applicable law.

Contact Us

For privacy questions or requests, email contact@igniteluxx.com or write to IgniteLuxx / ALJANDCO, 14 Rue des Tanneurs, 44220 Couëron, France.